Returns & Exchanges
At A & M Enterprises Bridal, we want your special day to be perfect and offer returns on unworn, unaltered merchandise within 14 days of delivery. Please note that custom-made gowns and intimate apparel are final sale to maintain the highest standards of quality and hygiene.
Return Process
- 1.Initiate Your Request
Log into your account portal or contact our bridal concierge within 14 days of receiving your order to request a Return Merchandise Authorization (RMA) number.
- 2.Prepare the Package
Carefully place the item in its original packaging with all designer tags, hangers, and garment bags included to ensure the item remains in pristine condition during transit.
- 3.Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of the tracking receipt for your records.
- 4.Quality Inspection & Refund
Once our atelier receives and inspects your return to confirm it is in original condition, your refund will be processed to your original payment method within 7-10 business days.